How do I know this puppy is actually healthy?
Vaccine card photo and microchip number in the carrier on delivery day. Every puppy leaves us vaccinated, microchipped, and dewormed. We always recommend booking a check-up with a trusted vet before you receive the puppy — and if anything is wrong, we take it back. On request, we will arrange a written health guarantee from a clinic before handover.
Vet check before handover · written guarantee on request
How does the puppy get to my door?
Free door-to-door delivery across all seven emirates, included in the puppy price. If you decline delivery, the cost is folded in — never charged separately. International imports available on request.
Free UAE delivery · all 7 emirates
What happens when something goes wrong at 11 pm?
Three dedicated WhatsApp lines — Sales, Support, and Delivery — open for the life of the puppy. Past-customer threads stay active for years, not days. The same family answers two years on.
WhatsApp support · three lines
Are there hidden fees?
The price you see on the breed card is the price at your door. Tabby, Tamara, Stripe, Visa machine, payment links — every transaction goes through a registered company account, fully traceable. No cash-on-side-street, no surprise add-ons.
Transparent pricing · every payment traceable
Will this breed handle UAE summers?
Climate-fit is spelled out honestly on every breed page — thrives, needs cool home, or indoor-only July–August. We help you choose a breed that does well in 42° heat, not one that suffers in it.
Climate-aware advice on every breed
Will this breed actually work in our home?
Apartment-fit, hours-alone tolerance, kid-fit, and energy level are all on every breed page. If a breed is wrong for your home, we tell you and recommend a different one. Some sales we turn down — that is the whole point.
Honest matching · we will say no
What if I'm not sure this is the right breed?
Every serious buyer speaks to our trainer before they commit — about your home, your hours, your children, your summer travel. We are the only Dubai kennel that runs this filter, and we will recommend a different breed if yours is wrong.
Pre-purchase trainer call · every buyer